Shipping & Returns
Last updated: September 7, 2026
Shipping
Orders normally ship within 1-2 business days after payment is completed. We currently ship to addresses in the United States using the carrier and service selected during checkout. Tracking information will be provided when the order ships.
Shipping Rates and Delivery Estimates
Shipping charges are shown before payment. When carrier-calculated shipping is available, services and charges are based on the delivery address, package measurements, and rates returned through our shipping provider. Some orders may require a separately stated shipping charge or quote.
Transit times displayed during checkout are carrier estimates and begin after the carrier receives the package. They are not guaranteed delivery dates. Weather, carrier disruptions, address problems, and other circumstances outside our control may cause delays.
Oversized, unusually heavy, multi-package, or freight items may require separate arrangements. If online rates are unavailable or additional arrangements are required, please contact us before ordering.
Address Accuracy and Delivery
Customers are responsible for providing a complete and accurate delivery address. Contact us promptly if an address correction is needed. We cannot guarantee that an address can be changed after an order enters fulfillment. Additional carrier charges caused by an incorrect address, refused delivery, or an unclaimed package may be deducted from an otherwise approved refund to the extent permitted by law.
Shipping Delays
If we cannot ship within the stated handling time, we will contact you with the revised timing and available options, which may include agreeing to the delay or canceling the unshipped order for a refund.
30-Day Returns
Returns are accepted within 30 days of delivery. Items must be returned in the same condition in which they were received, including any included parts or accessories.
Return Merchandise Authorization (RMA)
Before returning an item, email blueelectricalsurplus@gmail.com to request a Return Merchandise Authorization (RMA) number and return instructions. Returns sent without authorization may be refused.
Ordinary Returns
For returns made because an item is no longer wanted or was ordered by mistake:
- The customer is responsible for return shipping.
- The original shipping charge is not refundable.
Exchanges and Exceptions
We do not process direct exchanges. If an item is eligible for return, you may return it under this policy and place a separate order for the replacement item. Products specifically identified as non-returnable or final sale on the product page are not eligible for ordinary returns. These limitations do not reduce any rights that apply to an item that arrives damaged, defective, or materially different from its description.
Damaged, Defective, or Incorrectly Described Items
If an item arrives damaged, is defective, or is not as described, contact us to request an RMA. Blue Electrical Surplus will pay the authorized return-shipping cost, and the original shipping charge will be included in the approved refund.
Refund Timing
Approved refunds are issued to the original payment method within 5-7 business days after the returned item is received and inspected. Your bank, card issuer, Stripe, or PayPal may require additional time to post the refund.
Contact
Questions or RMA requests may be sent to blueelectricalsurplus@gmail.com.